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Conflict Resolution: Getting Along in the Workplace


2 - 3 hours

About the Course


  • Understand what conflict is and how it can escalate

  • Understand types and stages of conflict

  • Recognize five most common conflict resolution styles and when to use them

  • Increase positive information flow through non-verbal and verbal communication skills

  • Develop effective techniques for intervention strategies

  • Become more confident of your ability to manage conflicts to enhance productivity and performance

Chapters: 17


Duration: 2 - 3 hours

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