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About the Course
Objectives:
Understand what conflict is and how it can escalate
Understand types and stages of conflict
Recognize five most common conflict resolution styles and when to use them
Increase positive information flow through non-verbal and verbal communication skills
Develop effective techniques for intervention strategies
Become more confident of your ability to manage conflicts to enhance productivity and performance
Chapters: 17
Duration: 2 - 3 hours
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