4 Ways to Build a Responsible Gaming Culture in Your Casino CulturegameingProblem Gambling

4 Ways to Build a Responsible Gaming Culture in Your Casino

Responsible gaming compliance is more than a regulatory requirement but a cornerstone of trust, reputation,…

sarahelisabeth@breezycontent.comSeptember 30, 2025

How to: Train Your Team to Spot the Warning Signs of Problem Gambling Problem Gambling

How to: Train Your Team to Spot the Warning Signs of Problem Gambling

On the casino floor, employees are the first line of defense when it comes to…

sarahelisabeth@breezycontent.comSeptember 23, 2025

Where Casinos Go Wrong in Responsible Gaming Compliance Guest Relationsgameing

Where Casinos Go Wrong in Responsible Gaming Compliance

Responsible gaming compliance isn’t optional. Every leader in the casino and gaming industry understands that…

sarahelisabeth@breezycontent.comSeptember 16, 2025

Why Responsible Gaming Education Matters More Than Ever LearningProblem Gambling

Why Responsible Gaming Education Matters More Than Ever

September is Responsible Gaming Education Month, a perfect time for those in the casino and…

sarahelisabeth@breezycontent.comSeptember 9, 2025

Turn High-Volume Hiring into High-Quality Onboarding OnboardingCulture

Turn High-Volume Hiring into High-Quality Onboarding

When hiring ramps up, whether for a seasonal surge or company-wide growth, it’s tempting to…

sarahelisabeth@breezycontent.comAugust 25, 2025

Want Your Team to Stick Around? Show Them a Future from Day One. LearningOnboarding

Want Your Team to Stick Around? Show Them a Future from Day One.

Many hospitality careers begin with enthusiasm, but without a clear path, they burn out fast.…

sarahelisabeth@breezycontent.comAugust 18, 2025

This is the Cost of Getting Onboarding Wrong OnboardingUncategorized

This is the Cost of Getting Onboarding Wrong

Too often, casinos, hotels, and restaurants treat onboarding like a one-and-done formality. But, this is…

sarahelisabeth@breezycontent.comAugust 18, 2025

How to: Build Onboarding That Gets Your Team Ready for Guests ASAP Onboarding

How to: Build Onboarding That Gets Your Team Ready for Guests ASAP

Casinos, hotels, and restaurants can’t afford a slow ramp-up. Not when it comes to serving…

sarahelisabeth@breezycontent.comAugust 11, 2025

5 Strategies to Build a Workplace Culture That Employees Want to Stay In Culture

5 Strategies to Build a Workplace Culture That Employees Want to Stay In

If it feels like you’re stuck in a constant loop of hiring, onboarding, and replacing…

sarahelisabeth@breezycontent.comJuly 28, 2025

It’s Time to Start Seeing Learning and Development for What It Really Is… Learning

It’s Time to Start Seeing Learning and Development for What It Really Is…

(And That’s a Business Strategy You Can’t Afford to Skip On) If you’re still thinking…

sarahelisabeth@breezycontent.comJuly 21, 2025

They Just Got Here… and Now They’re Gone. How to Fix the First 90 Days Culture

They Just Got Here… and Now They’re Gone. How to Fix the First 90 Days

You found a solid candidate, got them through the interview process, and filled the role.…

sarahelisabeth@breezycontent.comJuly 14, 2025

Hospitality Hiring Feels Harder These Days and There’s a Reason Hospitality

Hospitality Hiring Feels Harder These Days and There’s a Reason

If hiring feels tougher right now, you’re not imagining it. In 2025, the talent market…

sarahelisabeth@breezycontent.comJuly 7, 2025

3 Role-Play Scenarios to Practice Handling Difficult Guests in the Hospitality Industry Social MediaGuest Relations

3 Role-Play Scenarios to Practice Handling Difficult Guests in the Hospitality Industry

Upset guests are part of any hospitality job. But handling them well is a skill…

sarahelisabeth@breezycontent.comJune 30, 2025

A Manager’s Guide to Knowing When a Guest Issue Needs Escalation Guest Relations

A Manager’s Guide to Knowing When a Guest Issue Needs Escalation

As a manager, one of your most important roles is to guide your team through…

sarahelisabeth@breezycontent.comJune 22, 2025

What to Do in the First 60 Seconds of a Guest Complaint Social MediaGuest Complaints

What to Do in the First 60 Seconds of a Guest Complaint

When a guest complaint comes your way, whether on the casino floor, at reception, or…

sarahelisabeth@breezycontent.comJune 15, 2025

Steal These 5 Phrases to Calm Upset Customers Guest RelationsGuest Complaints

Steal These 5 Phrases to Calm Upset Customers

In high-pressure, guest-facing roles, especially in industries like hospitality, retail, or gaming, knowing what to…

sarahelisabeth@breezycontent.comJune 9, 2025

What Professionalism Looks Like in 2025 and How to Train for It CultureGuest RelationsHospitality

What Professionalism Looks Like in 2025 and How to Train for It

Professionalism used to be easy to spot and train. Suits, slacks, and dresses, a firm…

sarahelisabeth@breezycontent.comMay 25, 2025

High Stakes and High Stress Mean Prioritizing Mental Health for Casino Teams is a Non-Negotiable CultureHospitality

High Stakes and High Stress Mean Prioritizing Mental Health for Casino Teams is a Non-Negotiable

The casino floor never stops moving. Machines are buzzing, guests are celebrating—or complaining—and employees are…

sarahelisabeth@breezycontent.comMay 19, 2025

The Leadership Gap Is Real and It’s Costing You More Than You Think HospitalityGuest Relations

The Leadership Gap Is Real and It’s Costing You More Than You Think

Most businesses don’t plan to have a leadership problem, but many end up with one.…

sarahelisabeth@breezycontent.comMay 11, 2025

Cannabis Policy Is Evolving. Is Your Workplace Prepared? Culture

Cannabis Policy Is Evolving. Is Your Workplace Prepared?

The STATES Act is back, and if you manage people, policies, or compliance, it’s worth…

sarahelisabeth@breezycontent.comMay 5, 2025