How to: Build Onboarding That Gets Your Team Ready for Guests ASAP Onboarding

How to: Build Onboarding That Gets Your Team Ready for Guests ASAP

Casinos, hotels, and restaurants can’t afford a slow ramp-up. Not when it comes to serving…

sarahelisabeth@breezycontent.comAugust 11, 2025

5 Strategies to Build a Workplace Culture That Employees Want to Stay In Culture

5 Strategies to Build a Workplace Culture That Employees Want to Stay In

If it feels like you’re stuck in a constant loop of hiring, onboarding, and replacing…

sarahelisabeth@breezycontent.comJuly 28, 2025

It’s Time to Start Seeing Learning and Development for What It Really Is… Learning

It’s Time to Start Seeing Learning and Development for What It Really Is…

(And That’s a Business Strategy You Can’t Afford to Skip On) If you’re still thinking…

sarahelisabeth@breezycontent.comJuly 21, 2025

They Just Got Here… and Now They’re Gone. How to Fix the First 90 Days Culture

They Just Got Here… and Now They’re Gone. How to Fix the First 90 Days

You found a solid candidate, got them through the interview process, and filled the role.…

sarahelisabeth@breezycontent.comJuly 14, 2025

Hospitality Hiring Feels Harder These Days and There’s a Reason Hospitality

Hospitality Hiring Feels Harder These Days and There’s a Reason

If hiring feels tougher right now, you’re not imagining it. In 2025, the talent market…

sarahelisabeth@breezycontent.comJuly 7, 2025

3 Role-Play Scenarios to Practice Handling Difficult Guests in the Hospitality Industry Social MediaGuest Relations

3 Role-Play Scenarios to Practice Handling Difficult Guests in the Hospitality Industry

Upset guests are part of any hospitality job. But handling them well is a skill…

sarahelisabeth@breezycontent.comJune 30, 2025

A Manager’s Guide to Knowing When a Guest Issue Needs Escalation Guest Relations

A Manager’s Guide to Knowing When a Guest Issue Needs Escalation

As a manager, one of your most important roles is to guide your team through…

sarahelisabeth@breezycontent.comJune 22, 2025

What to Do in the First 60 Seconds of a Guest Complaint Social MediaGuest Complaints

What to Do in the First 60 Seconds of a Guest Complaint

When a guest complaint comes your way, whether on the casino floor, at reception, or…

sarahelisabeth@breezycontent.comJune 15, 2025

Steal These 5 Phrases to Calm Upset Customers Social Media

Steal These 5 Phrases to Calm Upset Customers

In high-pressure, guest-facing roles, especially in industries like hospitality, retail, or gaming, knowing what to…

sarahelisabeth@breezycontent.comJune 9, 2025

What Professionalism Looks Like in 2025 and How to Train for It Social Media

What Professionalism Looks Like in 2025 and How to Train for It

Professionalism used to be easy to spot and train. Suits, slacks, and dresses, a firm…

sarahelisabeth@breezycontent.comMay 25, 2025

High Stakes and High Stress Mean Prioritizing Mental Health for Casino Teams is a Non-Negotiable Social Media

High Stakes and High Stress Mean Prioritizing Mental Health for Casino Teams is a Non-Negotiable

The casino floor never stops moving. Machines are buzzing, guests are celebrating—or complaining—and employees are…

sarahelisabeth@breezycontent.comMay 19, 2025

The Leadership Gap Is Real and It’s Costing You More Than You Think Social Media

The Leadership Gap Is Real and It’s Costing You More Than You Think

Most businesses don’t plan to have a leadership problem, but many end up with one.…

sarahelisabeth@breezycontent.comMay 11, 2025

Cannabis Policy Is Evolving. Is Your Workplace Prepared? Social Media

Cannabis Policy Is Evolving. Is Your Workplace Prepared?

The STATES Act is back, and if you manage people, policies, or compliance, it’s worth…

sarahelisabeth@breezycontent.comMay 5, 2025

What the Research Actually Says About the Training-to-Customer-Satisfaction Pipeline Social Media

What the Research Actually Says About the Training-to-Customer-Satisfaction Pipeline

When customer satisfaction starts to slip, most business leaders look outward: better tools, better marketing,…

sarahelisabeth@breezycontent.comApril 28, 2025

The ROI of Ongoing Employee Development Social Media

The ROI of Ongoing Employee Development

For small business owners and managers, every dollar spent has to work hard. That’s why…

sarahelisabeth@breezycontent.comApril 21, 2025

5 Signs Your Casino’s Social Media Is Costing You Guests (and How to Fix It) Social Media

5 Signs Your Casino’s Social Media Is Costing You Guests (and How to Fix It)

Your casino might be buzzing with energy—slots ringing, drinks flowing, dealers dealing—but if your social…

sarahelisabeth@breezycontent.comApril 18, 2025

Small Gestures, Big Impact: How Housekeeping Staff Create Memorable Guest Experiences Social Media

Small Gestures, Big Impact: How Housekeeping Staff Create Memorable Guest Experiences

As we celebrate National Housekeeping Week, we must recognize the incredible individuals who quietly transform…

adminApril 12, 2025

Why You Can’t Miss G2E 2024: The Ultimate Gathering for Gaming and Hospitality Professionals Social Media

Why You Can’t Miss G2E 2024: The Ultimate Gathering for Gaming and Hospitality Professionals

G2E 2024 is just around the corner, and if you’re in the gaming or hospitality industry,…

adminApril 12, 2025

Policies and Procedures Made Simple: Streamlining Your Business with WYSR Social Media

Policies and Procedures Made Simple: Streamlining Your Business with WYSR

When running a successful business, policies, and procedures aren't just nice-to-haves—they're the backbone of your organization. In…

adminApril 12, 2025

5 Common HR Challenges – and How to Simplify, Enhance, and Maximize with WYSR Social Media

5 Common HR Challenges – and How to Simplify, Enhance, and Maximize with WYSR

Navigating today’s HR landscape is no easy task, with daily challenges ranging from regulatory compliance…

adminApril 12, 2025