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Managing Customer Service


30 minutes

About the Course


  • Identify ways to establish links between excellence in customer service and your business practices and policies.

  • Develop the skills and practices that are essential elements of a customer-focused manager.

  • Recognize what employees are looking for to be truly engaged.

  • Recognize who the customers are and what they are looking for.

  • Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.


Chapters: 4


Duration: 30 minutes

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