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Essentials of Customer Service

Duration

1 hour

About the Course

Objectives:

  • Understand what a customer service approach is.

  • Understand how your own behavior affects the behavior of others.

  • Demonstrate confidence and skill as a problem solver.

  • Apply techniques to deal with difficult customers.

  • Know how to provide excellent customer service.

 

Chapters: 17

 

Duration: 1 - 2 hours

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